Client Services Representative

A career at SmartBank is more than just a job, it is a family where values are upheld and hard work is recognized. Our SmartBank team of associates are trustworthy, loyal and innovative.
We have been supporting our customers for over 10 years in Tennessee, Alabama, and Florida and are continuing to grow. We empower our associates to treat our customers with care and to be involved in the communities we support. We build exceptional value by fostering a work environment that respects individual needs, establishes high expectations and recognizes achievement - It is the SmartBank way.
SmartBank Associates enjoy an AMAZING benefits package that includes - company apparel, medical, dental, vision, long and short term disability, 401(k), EAP, life insurance and paid time off (PTO).
Our Client Services Representative will be held accountable for:
Upholding SmartBank's Core Values and Core Purpose.
Serving as primary contact for inbound customer inquiries by phone, live chat, and general bank email relating to their bank accounts, e-banking, debit cards, and general problem resolution.
Delivering superior customer service by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Ideal candidates for the role will include:
High School Diploma.
Minimum 1 year of banking experience preferred.
Excellent customer service skills.
High ability to multi task and manage multiple products on multiple systems.
Excellent attention to detail required.
Excellent interpersonal skills including ability to maintain professional presence at all times.
Ability to interface with all levels associates and managers for both internal and external customers.
Must be able to work in a fast-paced environment.
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Willing to accept new ideas and methods and be agreeable to change.
Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook).
All candidates must be willing to submit to a pre-employment credit and background check. SmartBank is an Equal Opportunity Employer

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