Assistant Executive Housekeeper


Reports to: Executive Housekeeper

Through continuous growth, MasterCorp is seeking an Assistant Executive Housekeeperfor management of resort housekeeping operations in the Pigeon Forge, TNarea. As the leader in the resort housekeeping industry, MasterCorp specializes in turnkey resort housekeeping, providing over 2 million cleans annually. We provide services to various high-end resort brands including Wyndham, Diamond, Marriott, Hyatt, Bluegreen and many more.

Day to day, you will be very involved in the process of turning units on time. An AEH assists the Executive Housekeeper in team management, unit assignments, housekeeper training, and inspections. In addition to managing the team, you will assist in stripping units, helping housekeepers to complete rooms on-time, and give constructive feedback as needed.

Ideally, someone in this role should have previous hospitality and housekeeping experience with large property experience. A successful AEH has the ability to communicate with individuals on several levels, including housekeepers, supervisors, site management, resort leaders, and internal departments.

We re looking for an individual with a service attitude and a contagious leadership style. You ve got to be able to demonstrate a passion for cleanliness, dependability, honesty and integrity at MasterCorp, we never sway from those fundamental pillars. If you want to join us in the path of continuous improvement, please submit your resume today

Become the master of your career with the industry leader: MasterCorp.

What you ll be doing

  • Establish and monitor goals for your resort housekeeping operations
  • Ensure site contractual obligations, company policies and procedures are followed
  • Inspect units and assist with improvement of site quality scores
  • Ensure a safe working environment at each site and office
  • Ensure a sense of urgency exists with each team member to ensure units are turned on time
  • Review weekly site budget performance and provide recommendations for improvement
  • Conduct performance appraisals and coach supervisors / housekeepers for optimum productivity
  • Recruit and hire staff to maintain proper staffing levels

Desired Skills & Experience


  • 3+ years of hands-on housekeeping management experience in in a hotel and/or resort environment
  • Experience managing a housekeeping staff of 25+ employees
  • Customer service savvy, proven team building skills
  • Strong leadership skills, with the ability to motivate individuals
  • Proficiency in planning, organizing, scheduling, conducting inventories, and placing purchase orders
  • Resourcefulness in the hiring, training, and development of team members
  • Customer service and relationship skills to build networks with a clients, customers, and various levels of management
  • Strong oral and written communication skills


  • 5+ years of hospitality management experience in a resort environment
  • Degree in business management, hospitality management, or similar
  • Bilingual, English & Spanish speaking abilities are a plus

BENEFITS:Explore your talents and discover the rewards of working with the best: MasterCorp. We appreciate your contributions to our success, which is why we offer a generous set of benefits designed to make your career more satisfying, and the rest of your life more enjoyable. Consider all that we provide, and consider a career with MasterCorp.

  • Attractive compensation
  • 100% vested 401(k) program with company match
  • Medical/Dental coverage and prescription drug program
  • Wellness benefits
  • Life and disability coverage
  • Health and dependent-care spending accounts
  • Performance-based quarterly and annual bonuses
  • Training at MasterCorp University and online courses
  • Paid time off: vacation, holidays, and sick
  • Cell Phone, Company Vehicle, & Laptop to eligible positions

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