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Customer Care Leader

Customer Care Leader
Job Summary
The Customer Care Leader serves as a primary point of contact and guides day to day administrative activities within the Service Center. This individual holds responsibility for meeting Service Center deadlines. This individual is process oriented, a problem solver, easily identifies discrepancies and is able to multi-task. The Customer Care Leader's duties may include but are not limited to the following:
Job Function and Responsibilities
Provides support to administrative staff
Provides training to administrative staff according to company training guidelines
Oversees and reviews all aspects of data entry and posting
Understands and communicates daily goals
Oversees customer scheduling
Specializes in customer resolution and problem solving
Completes and reviews daily data entry, production and deposit
Assists Service Center Manager in compiling accurate payroll data
Maintains files and recordkeeping according to company guidelines
Manages high volume of calls and correspondence with internal and external customers
Professional interaction and collaboration with outside service centers, regional and corporate level employees
Answering multi-line phone system
Required Qualifications and Experience
3+ years of Office Administration experience
Ability to work independently with little supervision, as well as with a team
Ability to work under pressure and meet deadlines
Ability to positively communicate company initiatives and direction
Excellent customer service, written and verbal communication skills
Working knowledge of Microsoft Outlook, Word, Excel
Excellent attention to detail and organizational skills
High school diploma (required); Associates Degree preferred
Able to work a 40 hour work week
Able to pass background and drug screens
Career Path Opportunities
Office Manager
Customer Care Training Specialist
Customer Care Training Manager
Benefits
Competitive Compensation
Work-Life Balance
Awards and Recognition Programs
Career Mapping
Professional and Career Development Training
Upward Career Mobility
401K Matching
Medical, Dental & Vision Insurance
Employer-Paid Life Insurance
Ancillary Insurance
Employee Assistance Program
Health & Wellness Programs
Paid Holidays
Paid and unpaid time off
Paid Parental Leave
Job Segment: Pest Control, Office Manager, Office Administration, Customer Service, Supervisor
About Arrow
Arrow Exterminators was founded in 1964 and remains a family owned business today. With 100+ service centers operating in 11 states, we are the 6th largest pest control company in the U.S., the 2nd largest privately owned. We believe in going BEYOND THE CALL in everything that we do to provide uncompromised service to our customers at a great value. We are tenaciously persistent about providing the highest quality of services to protect the environment and the well-being of the public we serve.
Arrow Exterminators specializes in Pest Control, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Handyman Services, Insulation Services, New Construction Treatments, Lawn Care Service and providing documentation for Real Estate Transactions. We offer these services in both residential and commercial situations.
We are an Equal Opportunity Employer and a Drug-Free Workplace.

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