Ride Team Lead
The Island in Pigeon Forge The Island in Pigeon Forge Pigeon Forge, TN Pigeon Forge, TN Full-time Full-time $13 - $16 an hour $13 - $16 an hour Position
Summary:
The Team Lead is responsible for overseeing all aspects of the Rides Department, including safety, cleanliness, guest service and staffing.
Principal Duties & Responsibilities Serves as the Rides Supervisor on Duty during their shift, oversees Ride Attendants, Rides Lead and Wheel Operator daily.
Conducts shift meetings with Rides staff.
Informs staff of daily events, groups, specials, sales goals and operational opportunities.
Reviews employee time sheets and makes necessary corrections on a daily basis.
Checks email regularly and communicates necessary information to Rides staff.
Ensures proper staffing in all areas.
Assists Rides Lead with daily break plan and ensures appropriate breaks are taken by all Ride Attendants.
Communicates with Tickets staff as to when rides are open or closed.
Maintains operational, safety, cleanliness, and guest service standards at all times.
Ensures all SMOWI handbook policies and procedures are followed by all Rides staff.
Implements all Standard Operating Procedures.
Interacts with guests to ensure the Rides Department is operating at the highest of standards.
Resolves guest complaints.
Monitors the queue line(s) of all rides and makes necessary staff adjustments.
Ensures staff and guests follow protocol while loading and unloading rides.
Enforces ride restrictions and recommendations to ensure safe operation of the ride.
Does not allow personal electronic devices into the ride control area.
Communicates any safety hazards or mechanical issues to the Operations Manager and Maintenance staff.
Ensures equipment is tested daily, opening and closing procedures and checklists are followed and daily logs are accounted for and in proper location.
Responsible for cleaning checklist for each ride.
Ensures they are completed properly and filed at the completion of each shift/week.
Assists Ride Trainer in training new hires.
Follows all SMOWI handbook policies.
Serves as a role model for all SMOWI employees.
Other duties, as assigned.
Knowledge, Skill and Ability Requirements:
Display positive leadership skills at all times and be a role model for other employees to follow.
Acts with integrity.
Able to multi-task and maintain composure in pressure situations.
Able to maintain a positive attitude at all times.
Able to verbally communicate effectively.
Able to resolve conflict among staff members.
Able to be punctual and maintain regular attendance.
Able to work evenings, weekends, and holidays.
Able to climb.
Able to sit or stand for up to 12 hours.
Able to operate a two-way radio.
Able to lift up to 30 pounds.
Able to bend, twist, push, pull, stoop and reach.
Able to maintain personal hygiene standards.
Able to work outdoors in all temperatures and conditions.
Able to tolerate a fast paced work environment.
Education & Experience Requirements:
Must be at least 18 years of age.
High school diploma or equivalent.
Basic computer skills.
Supervisory
Responsibilities:
Ride Leads, Ride Attendants, Wheel Operator, Trainer This job description is intended to describe the general nature and level of work being performed by employees assigned to this position.
Employees will be expected to complete other duties as assigned by their manager.
Job Type:
Full-time Pay:
$13.
00 - $16.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Referral program Schedule:
Evening shift Holidays Night shift Overnight shift Overtime Weekend availability Ability to commute/relocate:
Pigeon Forge, TN 37863:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Team Lead is responsible for overseeing all aspects of the Rides Department, including safety, cleanliness, guest service and staffing.
Principal Duties & Responsibilities Serves as the Rides Supervisor on Duty during their shift, oversees Ride Attendants, Rides Lead and Wheel Operator daily.
Conducts shift meetings with Rides staff.
Informs staff of daily events, groups, specials, sales goals and operational opportunities.
Reviews employee time sheets and makes necessary corrections on a daily basis.
Checks email regularly and communicates necessary information to Rides staff.
Ensures proper staffing in all areas.
Assists Rides Lead with daily break plan and ensures appropriate breaks are taken by all Ride Attendants.
Communicates with Tickets staff as to when rides are open or closed.
Maintains operational, safety, cleanliness, and guest service standards at all times.
Ensures all SMOWI handbook policies and procedures are followed by all Rides staff.
Implements all Standard Operating Procedures.
Interacts with guests to ensure the Rides Department is operating at the highest of standards.
Resolves guest complaints.
Monitors the queue line(s) of all rides and makes necessary staff adjustments.
Ensures staff and guests follow protocol while loading and unloading rides.
Enforces ride restrictions and recommendations to ensure safe operation of the ride.
Does not allow personal electronic devices into the ride control area.
Communicates any safety hazards or mechanical issues to the Operations Manager and Maintenance staff.
Ensures equipment is tested daily, opening and closing procedures and checklists are followed and daily logs are accounted for and in proper location.
Responsible for cleaning checklist for each ride.
Ensures they are completed properly and filed at the completion of each shift/week.
Assists Ride Trainer in training new hires.
Follows all SMOWI handbook policies.
Serves as a role model for all SMOWI employees.
Other duties, as assigned.
Knowledge, Skill and Ability Requirements:
Display positive leadership skills at all times and be a role model for other employees to follow.
Acts with integrity.
Able to multi-task and maintain composure in pressure situations.
Able to maintain a positive attitude at all times.
Able to verbally communicate effectively.
Able to resolve conflict among staff members.
Able to be punctual and maintain regular attendance.
Able to work evenings, weekends, and holidays.
Able to climb.
Able to sit or stand for up to 12 hours.
Able to operate a two-way radio.
Able to lift up to 30 pounds.
Able to bend, twist, push, pull, stoop and reach.
Able to maintain personal hygiene standards.
Able to work outdoors in all temperatures and conditions.
Able to tolerate a fast paced work environment.
Education & Experience Requirements:
Must be at least 18 years of age.
High school diploma or equivalent.
Basic computer skills.
Supervisory
Responsibilities:
Ride Leads, Ride Attendants, Wheel Operator, Trainer This job description is intended to describe the general nature and level of work being performed by employees assigned to this position.
Employees will be expected to complete other duties as assigned by their manager.
Job Type:
Full-time Pay:
$13.
00 - $16.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Referral program Schedule:
Evening shift Holidays Night shift Overnight shift Overtime Weekend availability Ability to commute/relocate:
Pigeon Forge, TN 37863:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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